ATIC Accessibility

This report prepared for:

Business name: Tradewinds Hotel

Address: 59 Canning Highway

Town: East Fremantle

Date: 2024-02-09 09:42

The following page provides travellers with information on the businesses facilities and amenities which aims to support the traveller to make an informed decision on whether the business is suitable for their individual needs.

Overview

Business Overview

The business has the following products/services available

Accommodation

Our business caters for the following disability types:

Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum

Bookings

The business offers the following methods for bookings and enquiries:

Phone
Email
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes

Emergency Management

Exit signs are clear and easy to see
Exit access is free and clear at all times

We ensure exit access is free and clear at all times by: Signage, hourly staff patrols, cameras

Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by: Guest pre-booking notes or staff notes on check-in.

The procedure for assisting guests who need assisted rescue is: Guest with additional assistance needs are tended to us a priority in an evacuation.

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

Our business offers the following alternative communication methods
Plain English

Written welcome letter and verbal briefing

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals: Service pet-friendly rooms with courtyard. Water provided. Shaded areas.

General

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
Lighting in the reception area is even and glare free clip board not required as reception desk has seats and is wheelchair suitable.
Information and maps are available in written form
A familiarisation tour
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
A key to any accessible facilities that are locked
Keys are available for each guest
Luggage assistance

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Seats in reception area. Priority check-in can be arranged if noted on booking request.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Car Park and Access amenities

The business has the following Car Park and Access amenities:

A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed

Entry

The business has the following amenities/systems in place for entry:

A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Lifts

The lifts have the following amenities in place:

Lift Location: Lobby

This lift is available to all public floors
The lift contains a visual method of identifying the floor level
The lift doors contrast with the surrounding wall finishes
The lift call buttons contrast with the surrounding wall finishes
The lift floor buttons have large print numbers
The lift buttons have braille floor numbers
The lift has an easily identifiable/tactile emergency button
The doors open to a clear span of 880mm
The minimum size of the lift 1100mm wide by 1400mm deep
The control button heights are between 900mm and 1200mm
There is a handrail of a minimum length of 600mm

Internal Spaces

Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2 meters above the floor or are protected
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm

Public areas

The public areas have the following amenities in place:

Even lighting
Seating

External Paths

External paths of travel have the following amenities in place:

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway

Steps

Steps have the following amenities in place:

There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less

Ramps

Ramps have the following amenities in place:

There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Ramps have a raised edge of at least 100mm

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities in place:

There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor

Accommodation

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 4 rooms available to guests who use a wheelchair

The following bed types are available in wheelchair accessible rooms

One double/queen and one single

Room Amenities

For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation: Front line staff to attend room and notify guest visually to evacuate.

Room phones have volume control
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There are luggage racks for at least two suitcases
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place:

All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose

Common Areas

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet

In addition, the following further information can assist guests:

Pool on ground floor – no stairs to entry.

Report Disclaimer

Please note that this business report, provided as a result of the use of the diagnostic assessment, is for information purposes only.

Australian Tourism Industry Council (ATIC) cannot guarantee the accuracy of respondent’s answers, or that they are fully representative of your business. Therefore, ATIC does not warrant or guarantee any particular outcome in respect of your businesses self-assessment.

This report is intended as guidance only for your business and should not be relied on for future marketing considerations. ATIC recommends that you seek your own independent advice as well as the results from the diagnostic.

Links to external web sites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.

ATIC does not:

Assume any legal liability for the accuracy, completeness, or usefulness of any information from this report or any links provided; or
Accept responsibility for any loss associated directly or indirectly from the use of this report